Knowledgebase

  • How to create a parked domain?
    Parked domains are additional domains hosted on your account which display the same website as your primary domain; however, you can give the parked domain its own email boxes.   For example, if you own domain1.com and it is the primary domain of your cPanel account, you can set up domain2.com..
  • What to do if you can’t access cPanel?
    There can be several reasons why you cannot access your cPanel account:    Invalid login In case you are trying to access cPanel and receive an error about invalid login details, recheck your cPanel credentials that were sent to you in New Account Information (make sure there are no extra..
  • How to create a php.ini file?
    1. Log into your cPanel account, go to the Files section >> the File Manager menu.   2. Navigate to the root directory of the domain, click on New File, and create a file named php.ini:      3. Find the newly created file in the list, right-click, and choose Edit: 4. Add ..
  • How to Open and Close Ports using IPTables?
    IPtables is the default firewall used on CentOS and RHEL systems. On most of our services like VPS Servers or Dedicated Servers, you will find the firewall is active but all ports are open. We do this to ensure all users can connect to services they may install like cPanel or Plesk. If you want to c..
  • How to create Create or Delete a Database User?
    Create a Database User   1. Log into cPanel. 2. Under Databases, click MySQL Databases.     3. Click Jump to MySQL Users in the top-right corner of the page.     4. Under Add New User, enter a username.  5. Enter a password in the Password field. (For help gener..
  • How to Create or delete a MySQL Database?
    Creating a MySQL Database   1. Log into cPanel. 2. Under Databases, click MySQL Databases.     3. In the New Database field, type a name for the database.     4. Click Create Database.     5. Click Go Back.     The new database will appear..
  • How to import a database to phpMyAdmin?
    1. Go to the cPanel and click on the phpMyAdmin icon.     2. Click Databases in the top menu     3. Choose the database you want to import to and click Import     4. Choose file and click Go       ..
  • How to Create a Backup of a Database using PHPMyAdmin?
    Go to the cPanel and click on the phpMyAdmin icon.     Select the database you wish to backup in the drop-down database selection box on the left     Click the Export Tab towards the top of the interface. This will take you to the Export page with a lot of options   ..
  • How to access webmail via cPanel?
    1. Go to your cPanel dashboard 2. Scroll down and click the “Email Accounts” tool     3. Find the email account you wish to open and click the “More” button on the right and select, “Access Webmail.”     4. A new tab will open where you can select Horde and Roundcube. ..
  • How to log in to WordPress using Softaculous?
    1. Log in to your cPanel account:      2. Scroll to the bottom of the page, find 'Softaculous App Installer' and click the WordPress icon:      3. Navigate to All Installations menu:      4. When working with a CMS, you'll generally need to log in t..