Knowledgebase

  • How to create a full backup in cPanel?
    A full cPanel backup includes all account files, databases, email accounts, and settings.  We recommend creating a full cPanel backup before any major data modification/migration.    1. Go to cPanel > Files section > Backup menu:      2. Click on Download a Full Website Backu..
  • How to enable or disable pingbacks and trackbacks in WordPress?
    What are pingbacks and trackbacks?   Pingbacks and trackbacks are link notifications that enable you to keep track of when other sites link to your content. When these notifications are enabled, they appear in the comments section of your posts. Although pingbacks and trackbacks facilitate ..
  • How to Change the Password of An E-mail Account?
    You can make changes to your email account through cPanel or webmail. The instructions below will guide you through changing your email password with either method.   Changing Email Password through Webmail   The email account owner can use this method to change the existing password for..
  • How to create an email account?
    Create an Email Account   To create a new email account in cPanel:   Go to the Mail section of cPanel and click Email Accounts.     2. Click the Create button.     3. In the Email field, type the first part of the email address. 4. In the adjacent drop-d..
  • How to manage Storage server?
    All Storage Servers is activated with pre-installed special OS template - "Filer (CentOS 6, Rsync, FTP, Samba) (64-bit)".   Take a note, that default folder for data storage in the Storage Server is /home/storage.   "Filer" OS template have pre-installed services and tools like:   ..
  • How to create a parked domain?
    Parked domains are additional domains hosted on your account which display the same website as your primary domain; however, you can give the parked domain its own email boxes.   For example, if you own domain1.com and it is the primary domain of your cPanel account, you can set up domain2.com..
  • What to do if you can’t access cPanel?
    There can be several reasons why you cannot access your cPanel account:    Invalid login In case you are trying to access cPanel and receive an error about invalid login details, recheck your cPanel credentials that were sent to you in New Account Information (make sure there are no extra..
  • How to Open and Close Ports using IPTables?
    IPtables is the default firewall used on CentOS and RHEL systems. On most of our services like VPS Servers or Dedicated Servers, you will find the firewall is active but all ports are open. We do this to ensure all users can connect to services they may install like cPanel or Plesk. If you want to c..
  • How to create Create or Delete a Database User?
    Create a Database User   1. Log into cPanel. 2. Under Databases, click MySQL Databases.     3. Click Jump to MySQL Users in the top-right corner of the page.     4. Under Add New User, enter a username.  5. Enter a password in the Password field. (For help gener..
  • How to Create or delete a MySQL Database?
    Creating a MySQL Database   1. Log into cPanel. 2. Under Databases, click MySQL Databases.     3. In the New Database field, type a name for the database.     4. Click Create Database.     5. Click Go Back.     The new database will appear..