What to do if you can’t access cPanel?

There can be several reasons why you cannot access your cPanel account: 


Invalid login

In case you are trying to access cPanel and receive an error about invalid login details, recheck your cPanel credentials that were sent to you in New Account Information (make sure there are no extra spaces) or simply use cPanel auto-login buttons in the Hostimul account.


If you still cannot access cPanel, try resetting the password following this article. In case you cannot log in even with the new reset details, there might be a block on the server side. 

To resolve the issue, contact our Support and we will investigate the issue.


Domain is not pointed to the hosting server


If you cannot access your cPanel using domain-based URLs like http://example.com/cpanel or http://cpanel.example.com, check if the domain is pointed to the hosting server properly (either using NS records or by A record). Guidelines on how to change nameservers for shared plans for domains registered with Hostimul can be found here.

If your domain is registered with a third-party registrar, contact their support and ask to change the nameservers for your domain to the ones specified in your New Account Information. 


DNS propagation


When you change nameservers for a domain name, these changes are not accepted instantly all over the world. It may take up to 24 hours (in rare cases, more) for local ISPs to update their DNS caches so that everyone can see your website. Since the caching time varies between ISPs, it takes time for DNS changes to be totally in effect.


Port Block


If none of the following cPanel URLs open: 










most probably cPanel access ports are blocked on the side of your ISP, local computer, network, firewall or antivirus. In such cases, you can use http://cpanel.example.com as it’s using HTTP port 80, which is available for everyone on the internet. 


IP Block

If you tried all of the URLs and still receive the Server connection timed out error, most likely, your external IP address was blocked by our firewall. 

To resolve the issue, contact our Support and we will unlock your IP. You can check your external IP address here


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