General terms apply to all refund eligible Services. In addition, there may be special term(s) that apply to a specific product and/or service and those are outlined below.
In no event is the same Service eligible for more than one refund.
Service(s) must be cancelled before we can issue a refund.
No refund will be made if your Service(s) are suspended or terminated for cause.
If purchased Service(s) include free domain name registration as part of a promotion or sale of the Service(s), and you cancel the purchased Service(s), the standard price for the domain name will be deducted from the refund amount. If the refund amount is less than the standard price for the domain, you must either elect to pay the difference or forfeit the domain, in which case, ownership of the domain will revert back to Hostimul.
All refunds are processed in currency have transfer the transaction: you, the customer, bear sole responsibility for any fluctuations in the exchange rate(s) between the time of payment and the time of refund.
Unless you request otherwise, refunds will be credited to your Hostimul account balance. Purchases made using Hostimul account funds can only be refunded as account credit. Purchases made by credit card or PayPal may be refundable to the source of payment. Hostimul is not responsible for any additional charges imposed by your credit card company or PayPal in the case of refund.
Any processing fee(s) will be deducted from a refund.
Additional refund requirements may apply based on specific terms and conditions notified to you when purchasing any Service(s).
Domain Name Registration
Unless this Refund Policy specifically provides for a refund, all fees for domain name registrations and related domain name Service(s) are non-refundable, in whole or in part, even if your domain name registration is suspended, cancelled or transferred prior to the end of your then current registration term.
In the case of an unsuccessful attempt to transfer a domain name to Hostimul, we will automatically refund any fees paid as an account credit.
Unless this Refund Policy specifically provides for a refund, all fees for Web Hosting and related Service(s) are non-refundable, in whole or in part, even if your Web Hosting Service(s) are suspended or terminated prior to the end of your then current contract term.
Package fees for Shared Hosting, Reseller Hosting and VPS Hosting may be refundable, at the sole discretion of Hostimul, if you, the account holder, cancel within fourteen (14) days after purchase. You may receive a refund if you, the account holder, cancel any of your accounts are eligible for the 30-day money-back guarantee.
No refunds are available for the following:
Any additional features, services or upgrades added to your Web Hosting package and purchased at additional fee;
Any fees related to domain name registrations associated with your Web Hosting package;
Any renewals of Web Hosting and related Service(s).
Unless this Refund Policy specifically provides for a refund, all fees for SSL Certificates are non-refundable, in whole or in part.
If a refund is available, fees for SSL Certificates will be refunded in the form of an account credit.
All other Services are non-refundable, including but not limited to:
G Suite upgrades and downgrades;
Transfers or renewals of domain name registrations;
Fees for recovery or reactivation of domain names;
Dedicated Servers or Dedicated IP Addresses;
Any Services purchased or acquired at a reduced fee or on promotion; or
If you think you are eligible for a refund, you can submit a helpdesk ticket here. You must include the following information in your request:
Why you are asking for a refund;
Transaction identifying information (e.g. account username, transaction number, domain name, date of purchase); and
Any additional information the Customer Service team asks for in order to process your refund request.